J.D. Power and Associates has recognized Erie Insurance as a 2012 Customer Service Champion—one of only 50 companies in the U.S. to earn the distinction this year, and the second year in a row that ERIE was named to the elite list.
To qualify for inclusion, companies must excel within their own industry and also stand out among leading brands in 15 major industries evaluated by J.D. Power.
“It’s always an honor for us to be recognized by J.D. Power and Associates for customer service excellence,” said Terrence Cavanaugh, president and CEO of Erie Insurance. “Receiving this distinction alongside other great brands known for their customer service is especially gratifying. It affirms our long-held commitment to delivering superior service to our customers.”
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
The fndings are summarized in a special report, “Beyond Satisfaction: J.D. Power 2012 Customer Service Champions.”